Terms & Conditions

These are the terms and conditions by which you, or the organisation you represent, agree to use this website and trade with Big Brown Carrier Bag Suppliers Ltd. By using this website and/or purchasing goods from us you are accepting these terms and conditions. They may change, so please revisit this page from time to time.

These terms and conditions are governed by and construed in accordance with English law. Any dispute arising is subject to the exclusive jurisdiction of England and Wales.

You can contact us about these terms and conditions by emailing [email protected], phoning 01404 758664 or writing to us at Big Brown Carrier Bag Suppliers Ltd, Unit 1 Durham Way, Durham Way Business Park, Honiton, Devon EX14 1SQ.

  1. Making a contract with us
  2. How to place an order
  3. Dispatch of the goods
  4. Acceptance of the goods
  1. Lawful use where you reside
  2. Our intellectual property rights
  3. Your use of the website
  4. Website availability
  5. Website changes
  6. Exclusion of liability
  7. Links to other websites

Terms of Trade

1. Making a contract with us

a. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have reviewed your order a contract has been made between us. We will then process and dispatch your order.

b. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and arrange an alternative (see our Returns Policy).

c. Although we make every effort to display photos of product, and their colour, as accurately as possible on this website, they are for illustrative purposes only. Your goods may vary slightly from the image shown, particularly with regard to colour because computer monitors display colours differently. However, we will provide samples at your request.

d. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

e. By placing an order with us, you agree to and accept these terms.

2. How to place an order

a. You can use our website to place an order by clicking on the product information and clicking 'add to basket' below the product. Items you do not require can be removed from your basket at any time by clicking on the remove item button and clicking 'update basket'. You may change the quantities of items from your shopping basket. You may view your shopping basket at any time by clicking the 'my basket' link at the top of every page on the website. 

b. If you prefer not to order online or to place a bulk order, please call us on 01404 758664

c. Prices displayed are in UK pounds and exclude VAT and carriage charges. VAT @ 20% and carriage charges will be added to your order at checkout.

d. You will be required to pay for the goods in full at the time of ordering.

e. We use secure payment facilities for online purchases, using Paypal and World Pay (Cardsave payment gateway for Worldpay). If paying by PayPal you will be transferred to the secure PayPal website to place your order. Please note: we do not store any of your card details on our server.

f. Order changes can be made via our website or by phone. However, once your order has been confirmed, in certain circumstances changes may not be possible, or may incur additional charges or delays.

3. Dispatch of the goods

a. Stock items will normally be dispatched on the day of order, if the order is placed before 3pm.

b. Delivery can take up to 3 days, depending on location and delivery service chosen. See our Delivery page for information.

c. We can deliver anywhere in the UK and Isle of Man.

d. We will deliver the goods to the premises you specify on your order.

e. Dispatch of the goods shall be by DPD Express Parcel Delivery.

f. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made for redirecting your delivery.

g. If there is a national holiday, or during the Christmas and New Year period, or any other circumstances beyond our control, the dispatch date may be extended. You will be informed about this.

4. Acceptance of the goods

a. You shall be deemed to have accepted the goods when delivery is made to the delivery address nominated.

b. See our Returns policy for cancellation, returns and faulty/misdescribed goods.

Website Terms of Use

This website, www.bigbrowncarrierbag.co.uk, including its content (text, graphics, photographs etc) unless indicated otherwise, is owned and operated by Big Brown Carrier Bag Suppliers Ltd.

1. Lawful use where you reside

a. It is solely your responsibility to determine whether your use of our website is lawful, and you must comply with all applicable laws in the country or jurisdiction where you reside.

b. The following terms assume that your use of this website is lawful.

2. Our intellectual property rights

a. The copyright and other intellectual property rights in all material on our website are owned by us and must not be reproduced or republished without our prior written permission.

b. You are permitted to use our website for your own personal purposes and to print and download material, provided that you do not modify any content without our consent.

3. Your use of the website

a. The information that you provide though this website must be accurate. We take no responsibility for any problems arising out of you supplying inaccurate information.

b. With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary, we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. This includes any ideas for improving the website that you send to us.

c. Certain functions of this website can only be accessed to users who have been issued a username and password (login details). It is your responsibility to ensure that you these login details are kept secure and confidential. We cannot be held liable for their misuse by third parties. We may cancel your access to password-protected areas of our website, or its functionality, at any time.

d. You shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

4. Website availability

a. We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

b. We may close down this website at any time that we see fit.

5. Website changes

a. We reserve the right to make changes to the website without giving notice to customers or users.

6. Exclusion of liability

a. We take all reasonable steps to ensure that the information on our website is correct. However, we do not guarantee the correctness or completeness of material.

b. Neither we, nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

7. Links to other websites

a. Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and hold no responsibility for them.

© 2016 Big Brown Carrier Bag Suppliers Ltd.

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